FAQs


These are the questions we are asked most often. If you have a question that is not covered below, feel free to contact us.

How much is the rent?icon

Prices for the 2019/2020 academic will be released soon – make sure you keep checking back and are following us on social media!

We do have some pre-release rooms available at City Point and Shaw Street. These rooms are currently priced at £99pw on a 46 week contract.

Book early to avoid disappointment!

 

How long is the contract?icon

Our contracts for 2019/2020 are 46 weeks minimum.

Can I have a shorter contract?

Shorter contracts may be agreed, subject to availability and additional rent charges may apply.  Please contact us if you need any more information on this.

What are the payment options?icon

You can pay your full year in advance or we can break it down into 3 termly instalments with an initial payment. You must advise us when you secure your room which option you would like so we can set it out in your payment plan in your Tenancy Agreement.

Do I need a guarantor?icon

Yes, if you wish to pay in instalments you must have a guarantor. The guarantor must be a UK resident & in full time employment. They are named on and will countersign your Tenancy Agreement and are legally responsible to ensure you comply with the terms of your contract including paying any rent or costs.

Your Guarantor will be required to pass a formal credit check with our referencing company before they can be accepted. They will be asked to provide detailed information to prove affordability, including details for their own income and you should let them know this in advance to avoid any embarrassment.

If you do not have a guarantor, eg, if you are an international student, you can still live at a CARO student scheme but full payment in advance is required.

Is there a booking fee?icon

The booking fee is £250.00 You will need to pay this to secure your bedspace at CARO Students.

This transfers to be your deposit once you move in – so providing there is no damage or outstanding rent arrears, you should get this back in full!

What is the deposit?icon

The £250.00 booking fee transfers to be your deposit once you move in. Your deposit will be protected by The Deposit Protection Service (custodial scheme) until the end of the tenancy.

If you need more information on the service go to www.depositprotection.com.

Which bills are included in the rent?icon

Your rent includes heating, electric & water costs.

Broadband internet connection is also included, subject to a fair usage policy.

What about Council Tax?icon

All residents are required to be full time students and on this basis qualify for Council Tax exemption. You will need to contact the Council to obtain your own exemption certificate and a copy must be given to our team!

Do I need a TV License?icon

You are responsible for purchasing a TV Licence for the TV in your room. CARO will obtain necessary licenses for communal TV’s.

Do I need contents insurance?icon

We recommend you take out adequate cover for all of your personal belongings. Specialist student contents products are available.

What if I change my mind?icon

What if I change my mind BEFORE the move in date?
The cancellation policy can be viewed here.

What if I change my mind AFTER the move in date?
The cancellation policy can be viewed here.

What if I change my mind when re-booking?
The cancellation policy can be viewed here.

Can I share with my friends?icon

Yes, just let us know their names when you apply and make sure they do the same and we will allocate you rooms together. Unfortunately, we cannot guarantee all share requests, the earlier you apply the better.

How will I know who I will be living with?icon

As you look forward to moving into your chosen CARO development you will probably want to get to know the students that you will be living with. CARO Student Living has private Facebook groups to help you do this. Remember to like our Facebook page to be updated when the group is open.

Can I request a single sex flat?icon

Yes, we will match your requests whenever possible when rooms are allocated. Unfortunately we cannot guarantee all requests. The earlier you apply, the better.

How many students will I be sharing with?icon

This depends, as there are different size clusters within each building. At CARO Shaw Street, these range between 3 and 8 bedspaces per cluster. At CARO City Point clusters range between 3 and 9 bedspaces and at The Bridewell clusters range between 7 and 14 with some studio apartments available.

Are double occupancy rooms available?icon

A limited number of double occupancy rooms are available and an additional charge rental charge will apply, please contact us for further details.

Do any bed spaces have wheelchair access?icon

Yes, some lower floor bedspaces are wheelchair accessible at Shaw Street and City Point. Please contact us to confirm your needs and we will do our best to accommodate you.

Is there any car parking?icon

There are limited car parking spaces available at City Point. CARO cannot accept responsibility for loss or damage of property or vehicles parked in or around our properties. All vehicles are parked at the owners own risk.

Can I bring my bicycle?icon

We have bike storage facilities at every site. You will need to bring your own quality lock – Merseyside Police advise D locks are the most effective. A refundable deposit may be required for a key to access the bike storage at your building, please see the CARO team for details.

What are the security arrangements at CARO Students?icon

CARO in-house security personnel look after the CARO sites exclusively. They are based on site at various times and are available at all times via an emergency number 24 hours. You will find these details in your welcome pack on arrival. There is also CCTV coverage throughout the buildings in the communal areas and within the shared living spaces at City Point and Shaw Street. CCTV is recorded 24/7 for security purposes.

Is there a gym facility?icon

Yes, the gym facility at City Point is available for all students living at City Point, Shaw Street and William Henry Street. The Bridewell has it’s own gym facility on-site.

Can I see a copy of the Tenancy Agreement?icon

Yes, a copy of a standard CARO students Tenancy Agreement is available and can be sent via email or hard copy. Please contact the CARO students team if you would like a copy or have any queries regarding this document.

What is the CARO Students code for Communal Living?icon

CARO Students operates a ‘Code for Communal Living’ with zero tolerance when it comes to disrupting the community spirit within our building. A copy of the terms are provided in your welcome pack on arrival and can be viewed here.

What do I need to bring when I move in?icon

You can download our full checklist here but here are a few things to consider….

Bedding & Towels – don’t forget to check the bed size, most of our beds are three-quarter double (which is 4 ft), but The Bridewell is mainly standard double (which is 4ft 6in).

Kitchen Equipment – we supply the cookers, microwaves, kettles and kitchen sink! You will need to bring your own equipment for cooking and crockery, cutlery.

Housekeeping – we supply a vacuum cleaner, dustpan and brush, mop and bucket and an ironing board for your convenience. You will need to bring your own iron, washing up equipment, laundry powders and cleaning products. Don’t forget your loo rolls!

Your own personal belongings – whatever you need to make you comfortable. There are a few items not allowed at our accommodation, these are listed in the code of conduct as well as your tenancy agreement and include candles, oil burners, tea lights, oil heaters, fairy lights, deep fat fryers or chip pans, laser pens and also any large items of furniture or equipment.

Your full checklist is available here.